2009 Volkswagen Jetta Sedan User Reviews

Pros

Excellent fuel economy and performance, fairly reliable

Cons

Poor dealer support, no customer service or interest in customer concerns

Purchased As New

Love the car, the fuel economy and performance for a diesel its wonderful, however the lack of what seemed to be basic features such as no latch to open trunk and lack of power lumbar setting on passenger side to be strange for a car that costs almost 30K. But what really burned me and why i will never buy another VW again is this: After I bought the car I came in for service about 4 months later and see the same car with power passenger seat feature and the Bluetooth was added as for $275. When I was buying just a few months earlier the Bluetooth was $550 (ridiculous on any level) but when I asked about the power back support on passenger side I was told initially not available on TDI, but here I see it. The dealer has no explanation and it is not a listed feature on the sticker. So if VW makes undocumented additions to a car in the same model year it seems fraudulent and unfair to me. I called VW about this and they basically told me I'm SOL. They obviously have no interest in keeping customers who just bought into the brand happy. For this kind of dough I think I?ll buy a new GM/volt or BMW diesel, next time I got better customer response from them when I had reasonable concerns about a vehicle that was just purchased.
BTW did I mention I paid 3K over sticker just so I could get this car (over 30K)!!!