2008 Acura TL User Reviews
Type-S 5-Spd AT w/ Performance Tires shown
- $15,348 - $17,686
- No trim specified for this review
- Luxury car for good price
- Acura is not a great company
Bought a new 08 TL on December 8 from Pohanka in VA. On Dec. 23 the car stalled on the side of the road when we were on vacation in Chicago. It ended up being a major engine repair (cam shaft seized and caused damage making the engine fire backwards). The car was finally shipped back to me on Jan. 9 so it has been in the service center for longer than I have driven it. I have spoken with the service manager of the dealership in IL and in VA as well as the GM at Pohanka. None of these people have ever heard of this issue happening before and all of them thought I should get a new car. I called Acura customer service late in December and after 2 weeks of reviewing my situation they told me they are only obligated to fix the car I bought and declined to give me a replacement car. They did try to offer me an extended warranty which would cause me to decline my rights to the lemon law. I then asked what my other options are and the lady from customer care told me to call the better business bureau or get a lawyer!
I am still trying to get a replacement car but I am not very hopeful given the way I have been treated up to this point.
My wife and I really like this car and understand that it is probably an extremely uncommon problem but we are very upset with Acura and how they have treated us.
I just wanted to warn you all to think twice about purchasing from a company that will treat you this way. Be sure to consider other companies when looking for a new car. I can't imagine them treating you any worse than Acura would.
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