Next to your house, your automobile is probably your biggest investment. Finding the right company to entrust your vehicles repairs is easy if one knows where to look. The following resources can assist you in selecting the right company.
Better Business Bureau - The Better Business Bureau (BBB) provides online access to a company's BBB Reliability Report at http://search.bbb.org. The report will show pertinent information about the company as well as its complaint history. The BBB also has a special site for automobile warranty issues at http://lemonlaw.bbb.org.
WebAssured.com - WebAssured Business Background Reports give online buyers valuable insight into the companies behind the web sites. They show you instantly how responsive a company has been to complaints filed with WebAssured, whether a company is covered by our On-line Purchase Protection insurance, and other information about its physical location, management, and financial condition. Using this information, on-line buyers no longer need to take a leap of faith when ordering from a website for the first time. WebAssured also publishes verified customer testimonials. You can search for a company at http://www.webassured.com/search/search.cfm.
Dun & Bradstreet - Dun & Bradstreet (D&B) is the world's leading source of business information and insight. Through the use of their D&B Web Log program, companies can become D&B listed by providing pertinent business information to them. Member companies will prominently display this logo on their web site.
Federal Trade Commission - The Federal Trade Commission (FTC) published an Auto Service Contracts FTC Facts for Consumers guide at http://www.ftc.gov/bcp/conline/pubs/autos/autoserv.pdf.
State Regulatory Agencies - Many of the 50 states have licensing/registration requirements to make sure auto warranty companies are financially sound and/or properly insured. A growing number of states have very strict requirements when it comes to issuing licenses. While your state may not have these requirements, finding a company who meets the requirements in those states can provide you with peace of mind.
Internet - The Internet provides vast resources for consumers to access information. A simple web search at Yahoo.com can unearth a lot of information about a company including consumer feedback.
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