2010 Ford Edge User Reviews
Limited AWD shown
- $15,822 - $25,150
- No trim specified for this review
- Yahoo keeps taking bad reviews down!
Purchased As New
I've had Ford vehicles most of my adult life (approx 15 years) and I was happy with the quality until June 2010, when I bought the brand new, 2010 Edge Limited with all the options, including the FORD extended warranty (total, with sales tax, = over $40K). Two months after purchase, while driving on the freeway, the vehicle literally died, and I was almost in an accident (and no, it was not out of gas). The dealer had to replace the throttle body (highly unusual for a brand new car with less than 2000 miles).
Next, several months later, while on a road trip for work, the navigation system went berserk and showed me driving in the middle of the pacific ocean. I took it to the dealer in SoCal and I was told "Ford is doing an update this weekend, so the system is down, and we can't even test it to figure out what's wrong with it. You will just have to re-learn to use that part of your brain." Seriously??
(Btw, I tried doing a factory reset, and distance and point calibration, all to no avail… yes, I’m one of those dorks who reads all of the manuals).
Okay, so, I get back to NoCal several weeks later and I make an appointment to take it into another dealer. I take the day off from work (it's a new job, -not the best way to impress a new boss). I drive 30 miles in traffic and get to the dealer and I'm told "Our system is down, so we can't test it right now." REALLY? But, considering that the windshield wiper motor stopped working that morning, I stayed so they could at least fix that, which they did, 5 hours later (it works great now, so far). Btw, the service woman who was helping me was great (seriously) she was doing the best she could.
Soooo, they call me the next morning and say the system is up, so I take another day off from work. Several hours later, the tech guy says they need to order a part for the navigation system. Okay, fine. I go back home.
They call me the next day, the part is in. I drive back to the dealership, and because I can't take another day off from work, I rent a car (on my own dime). The end of the day comes, and they call me and tell me the part did not fix it, and they have to replace the entire navigation system. So, I go back to the car rental place, stand in line, etc. pick up my car and go home, and call Ford Corporate to complain about my particular vehicle. Two days later, some woman calls me and doesn't offer anything except her “supervision" of the current repair, and a rental car for one day.
The dealership calls me the next week, my new nav system is in.
So, back to the dealership, and then the car rental place (which happens to be out of cars, literally, for approximately one hour, - whatever). And then back to work.
3pm comes around and the service woman calls me and apologies, but, as it turns out, I also need a new antenna, which, of course, they have to order. The good news is that I get to keep the rental car, which, btw, does NOT have a navigation system, nor can I tow anything with it, so that blows my weekend of boating, which I had been planning for several weeks. Ugh!
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