2013 Ford Explorer User Reviews
XLT 4WD shown
- $29,100 - $40,780
- No trim specified for this review
- Ride, comfort, fuel economy
Purchased As New
This is our seventh Explorer. It is a far better riding car with great fuel economy. We have had the car since 09/11 and have been without the use of it twice. Once for five days while the dealer repaired the remote entry. The problem was straight forward, the remote entry keypad on the driver door post was not working. They replaced a "computer" that controls "everything" inside the cabin, then had to wait for a download from Ford to come in to get the computer running. After that it still did not work so they replaced the keypad itself and the problem was resolved. The second issue was a recall concerning the cooling fans which took all day to accomplish after the recall bulletin stated it would take four hours. This is a dealer I have confidence in and I have had cars serviced there for years so I don't attribute poor service to these issues. We are off to a poor start with this car and I expected a lot more for my money from Ford.
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