2013 Lexus ES User Reviews
- $36,370 - $39,250
- No trim specified for this review
- Everything outside of the cabin has been 4 out of 5 at 9,000 miles.
- The Mark Levinson audio distorts at 1/2 total volume. No front power outlet for accessories
Purchased As New
This is my fourth Lexus, seventh Toyota/Lexus. It's the second time I have purchased/leased the premium radio option (the last time it was in a SC300 and by Nakamichi). I am regretting the purchasing decision due to this feature and also this issue. I am embarassed to take co-workers or friends in "the new car" due this issue.
Mechanically, this is a fine luxury vehicle. I get 32-36 mpg in warm weather, about 30-33 mpg in cold weather. I do drive traditionally and am in no way a hypermiler.
After several complaints at the dealer where the vehicle was purchased and to Lexus customer service I have a issue that remains unresolved with no announced resolution since Dec 2012 (7 months now) since it was purchased.
My dealer from whom I leased this luxury vehicle with the premium options has:
•Absolved themselves of any responsability in the matter: They claim it is a Lexus Customer Service issue only - go deal with "California". The salesperson was at least kind enough to offer to call on my behalf (not the service manager or general manager).
•Will not provide any write-ups beyond what they have done to document the issue further (I need multiple write ups to get a Lemon law case going in Indiana).
•Will not provide a service loaner for this issue until it is resolved (I should have done that from day 1).
•Will not take any further initiative to get this expedited.
•Unwilling to discuss ideas of trade assist, outright buy back / break the lease, any credit for the option package or any other financial remedy.
I will probably avoid a purchase or lease another first year of any new or refreshed model line vehicle ever again.
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