2009 Lexus GS User Reviews
350 AWD shown
- $24,559 - $28,921
- No trim specified for this review
- Great car, Great service from my dealer
- Lexus home office folks just don't know how to fix problems
Purchased As New
Second GS. First one was a disaster. Second one ('08 GS 350 awd) is much improved and has many, many state of the art features. One year now with a problem and no one at Lexus has a clue how to fix it. On start-up, the "auto" indicator for fresh air or recirculate goes to " manual" and turns off the air conditioner compressor. Car has been going to the dealer for one year now. Fix it. No one at Lexus knows what to do. Personally, by now I would have changed the entire "system" to guarantee that it's fixed. Unfortunately, I believe the excellent technicians at the dealership know more than the people they call to get advice. At one point, I was told by the customer service rep. in California that I should go to arbitration. Maybe the leadership needs to be less proud and more practical. What do I tell people when they ask how I like my car? Tough one. Best dealer/service I've ever experienced and I feel very good about that. Unfortunately, the powers to be at the top just "don't get it". They're still trying to figure out what to do. And, it's more frequent in warm/hot weather. Shame on you Lexus. Two other issues that were (so far) resolved: Sirius factory installed was so bad that they removed it. And the brakes. The cold weather squeal really attracts attention. Amazing. Dealership replaced the brakes. So far, they are normal. So far.
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