2013 Lexus RX
There are 6 user reviews for the 350 4X4 trim shown below
- Good design, comfort
- Need to spend a lot on maintenance, bad service
Purchased As New
I want to share my story about my Lexus experience. In Lexus advertisement «Lexus committed to providing you with an ownership experience that is second to none”. In reality I spent 6000$ and 10 days fixing the problem with 3 years old Lexus RX 350, which was caused by following the Lexus service guide.
I have Lexus RX 350 2010, it has less than 40 000 miles. I did all services. I bought Lexus in US and now I am driving in UK. 2 weeks ago I have started to experience noise in the rear, when I started to move and make turn. I found dealership in Coventry, UK and drove there. They said that it might be problems with hand brakes and advise me to change rare brakes and disks. After they replace rare brakes and disk (more then 650$ ) noise is still there and they advised me to change rare deferential unite. It was not pleasant decision for me to spend 3100$ for 3 years old car, but as dealership explained I had no option. After they change the rare differential unite (3100$), the dealership said that they sorry, but I also need to change electromagnet (2500$), no options again. Finally, I have to pay more than 6000$. I would never buy Lexus if I knew that after 3 years, doing all service I will need to spend extra 6000 $ . I would never start to fix the problem in the Lexus dealership in Coventry, if I knew that I will have to pay 6000$. I would try to find other options. I search the internet and I am not only the one who had the problem like me.
After I have contacted Lexus costumer care UK, they wrote me that differential unite is broken because I did not change differential oil ( I have letter from them) and that according to UK warranty guide I need to change differential oil at 20 000 miles. According to US warranty guide I do not need to change differential oil. Basically, I have to pay 6000$ and spent 10 days without car, because I followed Lexus rules for my car. How should I know, that in UK I have take care about my care differently. I wrote this question to UK Lexus, they answered that they are not in charge of US Lexus rules.
When I wrote to US Lexus they said that I should decide the problem with local Lexus and Warranty does not work in UK.
I fill lack of confidence that all performed work was needed, because when I showed my car to National Tires they recommended me to check rear differential (do not change brakes or discs). I thought that Lexus dealers should know better. How could I trust them that I really need to spend extra 6000$.
• All Lexus dealership are shiny, people there are very nice and polite, but when something go wrong you fill different Lexus. I decided to start facebook group, where people can share real opinion about Lexus https://www.facebook.com/groups/lexusreview/
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