2012 Mercedes-Benz GL-Class User Reviews

Pros

Looks good

Cons

Unreliable, many problems, poor quality

Purchased As New

GL450 is unreliable and has poor quality from my experience.

I own a Mercedes Benz 2012 GL450, I bought it new. it is at 27000 miles now.

My GL450 has so many problems. suspension noises for left and right sides, radios turns on by itself, excessive dust on front wheel, car suddenly level up when parked sometimes.. it has been in the shop back and forth at least 4 times, around 3 weeks time in the shop. Rental car guys know me personally because I have been there so many times. I finally got my car back today, suspension noises are gone finally (after at least 3 times trying), but new problem showed up, I can't start it with first try. For one time, I tried at least five times in my garage today. It is scary !!! especially for a one year old car and I am disappointed considering I bought it over $70k and it is a Mercedes !

I tried to work with Mercedes Benz customer service and dealership. Here are their responses.

Mercedes Benz customer service: Mercedes offers little help and very arrogant, manager told me "you car is still drivable", they don't care about customer satisfaction as they claimed.

Dealership: they try to sell me a new GL450 2013 at MSRP. Good job dealership, take advantage of your customer who needs help and still thinking make money from your customer with a lemon car.
NOT RECOMMENDED !!...read morehide

Pros

Best ride and performance combination of any suy

Cons

None

Purchased As New

The best luxury SUV on the market. little to no problems. A suv you look forward to driving. I've had them all. This is the third GL 550 i've owned and I plan to get the 2012 .

Pros

Comfortable, powerful and safe.

Cons

The gas mileage is dismal and premium gas is required. Leather seating is not standard.

Purchased As Not Purchased

The Mercedes-Benz GL-Class is an awesome car but only if you have the money to buy and operate it.