2013 Mercedes-Benz GLK-Class
There are 7 user reviews for the GLK350 trim shown below
- Fuel Economy and Performance including Ride
Purchased As New
We traded in our 2011 C300 for this.
First problem was almost immediate. You couldn't hear it from the inside with radio and/or AC on but there was a horrible noise that came from startup. I took it in and they told me it was a fairly common problem and timing chain tensioner(s) needed replaced. It took longer than expected because they only initially ordered parts to do one and ended up needing both. The problem sounded like an old school diesel engine running. Loud, clunky, clanky, bangy noise that stopped a second or two after idle.
Next problem was the bad road noise. For a $43k MB, I expected it to be fairly quiet. They said it was normal, which to me means poorly engineered. Don't they put these things in wind tunnels? But...Technically the problem is actually with noise coming in rather than just wind. When you get passed at highway speeds it sounds like your windows are open. I personally think that the door gaskets are insufficient.
Appearance is almost great....but that rear end. What the hell is up with the rear end? I honestly don't know what's odd about it but it's the only part of the truck that I don't like to look at.
Back seats are horrible to get into and out of. I think that the seats themselves are fine, it's just ingress/egress that's difficult. The problem is the extremely short wheelbase and the fact that the seat kinda sits behind the wheel well. You have to essentially slide over the curve of the wheel well to get into/out of the back seat.
The AC makes a "Bloop" noise if it's quiet enough to hear. If you're just sitting in the vehicle with it running but radio down, you hear what sounds like a water drip. Apparently, somehow air is getting into refrigerant lines. I had the same problem with the C300 (they share a lot of parts) so I know bleeding the system will fix it....temporarily. Again, bad design.
Last CON...There's a popping noise that comes from heat/cooling expansion of plastic in the vents. When you turn the heat on on a cool day the vents pop and crack until they warm up. I think the same thing 'may' happen with AC and hot days.
Now for the Pros. MPG is great for a quick, sporty, (albeit small) SUV. I think we get right at 28-29 (maybe 30) on the highway. I think. It looks great from the front and sides, especially with the sport 20" wheels.
Since we haven't traded it yet, I can't be sure, but asking prices seems to indicate that resale is pretty good. We paid $37.5 out the door with a $42-$43k sticker price. I see used ones with $37-$38 asking prices.
I'll wrap it up with one last CON...Maintenance. Service 'A' should be nothing more than an initial oil change. But...they want to charge you to lube and change all sorts of things. If I had $300 to waste I'd have bought the $60k E-class. We are now due for Service 'B' and guess what? $500-$700 depending on what dealership you call. I asked what was included: Oil change (ok), wiper fluid (already full), wiper blades (huh? They're fine), replace belts #$%$? Who replaces belts at 15k miles?), trans fluid (Really?)....and the list goes on. You get a high pressure sales pitch that is meant to make you feel cheap. Most people don't know any better than to argue that this stuff is unnecessary. Problem is, MB isn't particularly known for being reliable. What they do is put all this #$%$ in their maintenance schedule and when something breaks at 70-80k miles they can say, "well you didn't get your transmission fluid changed at 15k miles like you were supposed to so your warranty is void".
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