2011 Mercedes-Benz M-Class
There are 7 user reviews for the ML350 trim shown below
- Safety features
- Bad transmission design, no recall on lots of badly design components and horrible customer service
Purchased As New
I bought this vehicle brand new from Fletcher Jones in New Port, CA. Top trim, all the fancy features, out of the door over $60K. At the time I was OK with paying more for this vehicle in comparison with other similar SUV's made by Mercedes' competition, hoping that I was paying for quality and professional service that Mercedes had been known for in the past.
From the very beginning I was having some minor electrical problems, aluminum trims on the steering wheel were coming off, AC controllers were getting stuck in particular temperature setting and the power assisted tail gate would not close without me guiding it with my hand.
Finally at 80,000 miles, right after my "3 year or 36,000 miles" warranty expired, I started having transmission problems. Transmission problems in the Mercedes with such low mileage??? That was the last thing I would ever expect from that car. I also need to emphasis that this car was always maintained by authorized Mercedes service centers and all the schedule maintenance was complied with.
I did a little research and found out that this particular model (2006, ML350) had a design flaw with its transmission valve. I found hundreds of similar customer complains on Mercedes user forums regarding this transmission problem. I went to Mercedes Benz of Oklahoma City to have it repaired hoping that there had been some sort of recall issued for this particular transmission problem. They did admit that it is a very common problem with this vehicle and before they even inspected it they already told me what was wrong with it. I was informed that there was no recall and I was presented with $3000 estimate to have that transmission valve replaced. I told them that I would be OK with them meeting me "a half" way, by having me pay for their labor, hoping they would pick a tab for the badly designed valve. But they just laughed at me saying this is not how they do business. More over they put exactly the same component giving me merely 1 year warranty on it. I agreed to pay, since it was my primary vehicle and I needed it to commute to work. Then I thought about calling the Mercedes Benz of America customer service to express how disappointed I was with this vehicle and their lack of recall on such common problem. Initially I was asked to give them a couple days to see if there was something they could do for me, but the next week I received a phone call informing me that since I already paid for that repair, there was nothing they could do for me.
Until that moment I used to be a big fan and loyal customer of Mercedes Benz. This ML350 was my 3rd Mercedes that I owned. Unfortunately Mercedes no longer represents German quality and reliability. The ML350 is an insult to the Mercedes Legend and German engineering. The same week I picked up this unfortunate vehicle from the service I traded it in for a new Honda Accord V6, taking a huge lose on the trade, but at least I had no a single problem with that car till this day.
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