2012 MINI Cooper Coupe User Reviews
- $17,798 - $21,519
- No trim specified for this review
- Major Defects known and not honored by BMW - Expensive fix $5K
Purchased As New
I am a loyal exclusive BMW owner since 1999. Bought the Mini S. At 60K miles the Turbo is blown due to the defective/recalled auxillary water pump cooling the turbo. Car maintained due to BMW/Mini specifications. Sent Mini my records Zack Little 866-275-6464 x 7757, BMW Customer Svc sat on my info leaving me without a car for over a month only to deny covering the defect. I called and talked to Serg Akpalo X7335 and he would not let me speak with a supervisor. Zack said a regional decision was made and Serg said Zack makes the decision. The cost to fix $5200. Car has been at the dealer for 6 weeks while BMW Customer services engaged in a ruse to give the perception they were considering the claim. They out and out lied and now are colluding to squash this claim. I like these new car owners loved the car until experiencing catastrophic failure. I now find out that this is not isolated and several class action lawsuits are pending. So folks Zack & Serg are running BMW and what you will pay will be made by them. Bye Mini, Bye BMW! I am not interested in giving my money to a company who double deals.
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