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Biggest Car-Buying Ripoffs

Photo by Emilio Labrador Photo by Emilio Labrador Relying on a salesperson to choose the best car for you, instead of doing your own homework, is possibly the worst kind of car-buying rip-off and there's no-one to blame but yourself.

While a good salesperson can help you select from what's available at her dealership, you can't expect her to tell you that a competing product is superior or more suited to you. That's not her job.

It's up to you to honestly assess your needs, read the reviews and test drive a few cars to make your selection. If you've done all that and still end up with a dud, then maybe you can blame a salesperson if it makes you feel better.


"Sorry, but your credit sucks"

Those free credit report ads on TV do make one good point. No, not that you should sign up for their services but that you actually should understand your credit.

That way, when you go car shopping, no-one can tell you your credit's not good enough to get the best possible auto financing. Unless, of course, it isn't. If you really do have bad credit, well, that's all the more reason to be careful.

The best approach is to shop for credit before you shop for a car. Having pre-arranged financing puts you in the best possible bargaining position.

"Check out this low monthly payment"

It's easy to shrink a monthly payment. Just stretch out the loan, right? Taking a five or six year loan instead of a three or four year loan always makes the payments easier to swallow, but you'll end up paying more money in the end.

You also increase the risk that you'll end up "upside down" in your car when you decide to trade it in or sell it. (That means you still owe more on the car than it's worth.)

These sorts of extra-long loans are becoming less common as credit markets remain relatively tight, according to Phil Reed, consumer advice editor for automotive website Edmunds.com. Banks and finance companies just aren't as willing to lend money for six years as they used to be.

"Leasing will save a lot of money"

Yes, in the short term, leasing does save you money.

When you buy, you're obviously paying for the entire car, figuring you'll get some money back when you trade it in. When you lease, all you're paying for is the difference in the car's value from the day you take it off the lot till the day you return it, plus interest and fees.

But, once the lease term is up, you're back to having no car and you've got to start all over again. Oh, you could buy it instead of giving it back but you'll wind up paying more than if you'd just bought the car to start with.

Once common on luxury cars, leases are becoming more common on non-luxury cars and even on cheap compact cars, according to analysts at Edmunds.com.

There is only one time when leasing make sense and that's when you're absolutely sure you're not going to want to keep the car. Otherwise, buy it.

"What if something goes wrong?"

Most cars today come with warranties that cover the engine and transmission -- in other words, the stuff you're really worried about -- for five or five to 10 years while covering everything else on the car for about three years.

If someone tries to sell you an "extended warranty" keep in mind that the parts you really care about, the expensive parts that make the car go, are already covered for a long time. In fact, there's a good chance you won't even have the car longer than that.

"Your seats will always look like new"

Your car's paint could get chipped, scratched or faded or the fabric seats could get stains. Sometimes, auto dealers will sell you paint protectors or fabric protectors.

The big sales pitch here is for the warranty. If your seat gets a stain on it later, they promise to fix it.

Remember, these things are priced for profit, which means that it's unlikely you'll come out ahead in the end. At best, you'll pay a lot of money to fix a minor paint scratch or seat stain you would have rightly ignored otherwise.

You're better off acknowledging the possibility that you may need touch-up paint or a steam cleaning some time in the next few years. Just pay for it if you do.

"Your old car's not worth that much"

Car dealers make little, if any profit, selling new cars. Used cars, plus the service department, are where the real money is. That's why car dealers are so interested in your trade-in.

It's up to you to get a good, realistic sense of what your trade-in is worth. Web sites like Kelley Blue Book's KBB.com can help before you go to the dealership and to negotiate a good deal for it. If you're not satisfied with what the dealer is offering you can get more by simply selling the car yourself.
 

1,968 comments

  • Bill  •  10 months ago
    I am sitting here overlooking the lot hoping some very stupid people enter it. Will it be you?.
  • Raymond  •  10 months ago
    first pay cash for whatever you buy,never pay more than blue book,when tradeing your old car always get blue book for it.car dealers are all crooks,there are no good guys they will screw you if you give them the chance.
  • Rob B  •  10 months ago
    They'll tell you they can't lower the price because it's already below Kelly Blue Book value, but then when it comes time to give you a fair price on your trade, they are nowhere near KBB value. Double standards.
  • Ryan Campbell  •  10 months ago
    So I'm a finance guy at a dealership, and there are a couple of good points here and a couple that need addressed. #1. We dont create your credit problems, but we do want to sell you a car regardless of your financial situation. #2. The big powertrain warranty covers some things that make the car go, but the computers are not considered part of the powertrain. Try driving a car without one sometime. #3. 72 months is normal on a new car, but so is bieng upside down. Buy GAP insurance, its cheap. #4. Anything you buy anywhere in America is designed for someone to make a buck on, paint & fab is no different. If you have 8 kids and they sell a decent product, that doesnt keep it from bieng a good value to you. And #5. Of course you can get more selling your car yourself, but then you have to mess with making it available, keeping insurance on it, making any payments on it, reconditioning it, advertising it, and negotiating with the seller. You are going to put more in it, so you should get more out of it. However, in a tax credit state, it might not be a big enopugh overall difference to make it worth your time to mess with it. KBB is great, but the best research are websites like cars.com and autotrader.com to see what similar vehicles are actually marketed at.
    • hollander 10 months ago
      I told you they were back "at work". Yee haw. Let's hear it from those industry gurus.
    • Little Comment 10 months ago
      @Ryan: Right on. I'm not in the business anymore, but you're right. The people who complain are uneducated, ignorant and uninformed. What about dealership objectives and the MOVE?
    • Bones 10 months ago
      I'm not in finance but I do work at a dealership. It's not like the good ole days anymore people. Dealerships are not the bad guys. You need a car and we have a good reputation of being professional consultants. We advise you what is available and you make the decisions. We might just have something you need and will be glad we told you about it. We do try and make every dollar we can. Most people will never believe how little we make selling a car or truck, they will always think we make thousands when we only make a few hundred if we're lucky. There are times we don't make a dime because we need to move one off the lot thats been on the lot too long.
  • Think About It  •  10 months ago
    Biggest car-buying ripoff:

    The price of the car itself which is due in large part to the automakers paying for their workers' health insurance because this is the only country in the developed world that doesn't have universal health coverage. Explains why Japanese companies can make cars in Japan and sell them here for thousands of dollars less than a comparable American-made car. Because Japan's government cares enough about its citizens to have universal health care. America's doesn't.
    • Denis 9 months ago
      Jap cars are not thousands less. Korean and American cars have replaced the Jap "quality" line that you have been fed for years. Look at the next Japanese car crash and see if that is what you want to put your family into. Then check the price of parts and labor, part for part with American vehicles..More reliable? Go look at a Japanese Service Department-it is not going to be empty...Most of all, notice that Japanese car ads tell you nothing, all hype, baloons & fluff. Sell Universal Health Care at another blog site... It has nothing to do with the American Auto Industry...
  • Jorge  •  10 months ago
    I have been in automotive sales now 32 years and I love what I do yes I am proud to say I am a car salesperson. I have thousands of great customers who have been with me many years and trust my judgment. Yes it is true there are shady and unscrupulous salespeople who will take you for a ride. However these are a small percentage of the industry. The reason you only hear of the bad ones is because no one writes about the great experiences they have had. Just like other industries that deal with large dollar amount items there is also a small percentage of unscrupulous people like realtors, mortgage brokers, appliance sales and repairs and of course attorneys. My suggestion is do your homework, you will not become an expert but it will give info to ask a lot of questions also find someone you can trust at a dealer. Ask people you know who they would recommend. I get a lot of referrals. Also whoever wrote this article should have done more research there is a lot of missing or partially in
    • Victor 10 months ago
      @ Jorge well said.
    • BIG RICH 10 months ago
      32 years in the business ? but your profile pic looks so young!!! lol....great comment!
    • DMACKD 10 months ago
      I totally disagree with your statement about there is only a small percentage of dishonest and unscrupulous salespeople. Every single sales person that I have dealt with over the last 25 years have been dishonest and money hungry. The job of a salesman is to make a profit by the selling the vehicle at the highest possible price, not a fair price but the highest! even if the car is knowingly a piece of junk..
  • KAL SKIRATA  •  10 months ago
    pay cash...and stay out of the dealerships' finance office....or they will eat you alive.....
    • BG 10 months ago
      Or arrange for financing though another service, like a credit union. Then you can walk into the dealer with a reasonable price offer and tell them to approve instantly or you will go elsewhere. No fooling, no games, no "I have to check with my sales manager" doodoo.
    • Clifford J 10 months ago
      When you pay cash you still have to go to the Finance Office. Who do you think is going to contract the deal and perfect the paperwork and title work necessary to title the car in your name? The Finance manager that's who. You cannot avoid the dealership Finance Office. Period.
    • S. 10 months ago
      Financing is financing - you still end up paying much more than the actual price
  • I see London I see France  •  10 months ago
    Long ago I found the Serenity Prayer to be useful when buying a new car. There is just no avoiding losing money on a car as soon as you sign the purchase agreement. Articles like this just try to make you feel stupid when it happens to you, these guys buy their cars at Fantasy Dealers.
  • Steven  •  10 months ago
    all cars a rip offs
  • Andy Roberts  •  10 months ago
    Whoever wrote this article is clearly uninformed and does not know how to do proper research. The Powertrain warranty from the manufacturer covers the internally lubricated parts of the engine and transmission. The stuff you should be worried about such as the computers and electronics are covered for a much shorter period of time. So, if you keep it longer than that, you should opt with a manufacturer backed vehicle service contract that will cover the electronics and computers. Those are the repairs that can cost and arm and a leg. Also, any reputable dealer will arrange you with a loan with the shortest term possible to fit in your budget. There is no benefit to us to "burying" you in a loan for 72 months because it will be that much longer until you are in a position to buy another vehicle. These aren't the early days of the car business anymore...
  • John  •  10 months ago
    HEY,WHEN YOU HAVE NO SKILLS,YOU SELL CARS..
  • Richard T  •  10 months ago
    Don't buy cars, Use" Mass Transportation" save our environment you people never learn Old Cars consumes more carbon dioxide New Car's are not better than Old Car's, So why you should buy if you can commute at least its more reliable no maintenace no pain in the ass and you just saved mother nature
    • swag 10 months ago
      because mass transportation is available everywhere, its so convenient to wait when you need to be somewhere immediately. and wise guy, consuming carbon dioxide is a good thing, its what tree's do. every internal combustion engine produces carbon dioxide. "mass transportation" produces the most, they use 6+ liter engines and get about 10 miles to the gallon. doing more harm than good. so get some cents and shut up
    • Alfonso 10 months ago
      but public transportation doesnt go everywhere...
  • Logan  •  10 months ago
    I have to agree.... Who has several years to save ? Sometime"s it is best to buy used
  • James Icon  •  10 months ago
    Why not just save for several years then by the car you want, paid in full? While you own that car, keep saving since you have no payments for the next car. Pay NO INTEREST that way.
    Americans and their perpetual interest-paying loans. They sure do things backwards!
  • Mike  •  10 months ago
    I got a '99 toreass for 500 bucks with 120,000 miles 4 years ago. It's got 240,000 on it now and runs great! I cruise around town burnin' weed and rockin' beach boys crap from the 70's...cassette style
  • KEVIN S  •  10 months ago
    If any of you brainiacs (idiots) think you KNOW everything there is to getting the best deals on cars or maintenance then you are deluding yourself. EVERY situation/dealer/repair shop is different so there is no MAGIC solution to any of these things. I love how no one EVER mentions the risk a dealer takes when a customer trades their car in and "fails" to inform them of lack of maintenance or hidden problems, etc.
  • A war vet  •  10 months ago
    No matter what Kelly blue book says the dealer will tell you it depends on the area you are selling the car in and also what the car would go for at auction.
  • Randy M  •  10 months ago
    I use to sell cars for a living, better to drive an old beater thats paid for and save your money for a newer one, stay away from the lease its a scam, extended warranty's may or may not be good that is if the dealer follows through and pays them. Buy slightly used you will pay less and save in the long run and some slightly used autos still have full mfg warranty, If your paying cash be careful some dealers will try and get you to finance and they get kickbacks, The doc fee is also a scam but its legal and its just another way dealers get more cash from you, some dealers will cut out or return that fee but very few do. If you choose to finance shop around on your own, be prepared when you make your choice, ask lots of questions about the vehicle and ask for the car fax thats important on newer vehicles GET EVERYTHING IN WRITING otherwise you may get stuck with a big bill. Dealers NEED to sell vehicles to stay in business and just because some report says one is better than another well if that was so why do they need a repair shop at the dealer? Things fail thats just the way it is if it didn't there would be no reason to buy a new vehicle it would last forever.
    Be careful of your salesman and the dealer, ask around about them and check the BBB thats good info.Remember they want everydime you have and most will lie through their teeth to get it, watch out for the closer they are the ones who step in if you start to walk away, they are there to presure you into a purchase, stand firm on your bid for that vehicle, the value is on the net check it out and stay away from long term contracts ya its nice to have a fancy vehicle but remember if you have to finance that means you can't afford it in the first place. When you walk into the dealership watch the salesman you can always tell the cocky ones, outside chewing the fat and smoking a coffin nail, if they are good sales people they would be in the store going over inventory and learning about their inventory and its condition, if the dealership is busy and no sales people out side shooting the bull means they are either really busy or they have a bad rep in the area and only a few sales people. Good sales people remain at dealerships but your cocky loosers will drift from dealer to dealer. Good luck folks.
  • Denver  •  10 months ago
    Who can buy a car? I can't even afford the gas for the one I got now.
  • Gotta Wonder ....  •  10 months ago
    I got the Nissan dealer in Reno when I bough my car. Sat there through the whole process, listened to the BS, then just before I signed the paperwork, I walked out! They were upset! They called me at home 20 minutes later to come back in and buy the car, offering $1,000 more on my trade in, exactly where I wanted to be. Love Nissan, Nissan Reno sucks big time though! Poor customer service and a loan manager that did not have a clue on how to deal with people! lol Loved watching his face turn red and telling me I could not get a better deal as I walked out. Yea, guess not, except at the dealership where he worked! $1,000 better, the next day!

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