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Common Car-Buying Mistakes

Unsavvy buyers get taken for a ride.

Follow these tips and don't get taken for a ride.Follow these tips and don't get taken for a ride.Thinking of buying a car? Don't make the mistake of dropping by a lot to browse. You may end up with more than you bargained for.

"That's a good way to accidentally buy a car," says Joe Wiesenfelder, senior editor for Cars.com. Salesmen are going to bring all the pressure to bear that they can to entice you to make a purchase.

Everyone knows it's important to research a vehicle before taking it on a test drive, but not everyone knows the kind of reconnaissance that leads to getting a fair deal.

Real research means finding out which kind of financing is cheapest for you, exploring several possible vehicles (including used ones), and visiting more than one dealership to do some comparison shopping.


Bottom line: It means going into a dealership with confidence, knowledge and, potentially, an open mind. It also means knowing when to walk away.

"Spending more money doesn't necessarily mean that a car will be more durable," says David Sargent, vice president of automotive research for J.D. Power and Associates. "There are some very good, very durable, inexpensive cars out there and not so good, not so durable, expensive vehicles."

Common Mistakes, Common Sense
That's why we compiled this list--you've got to know when, and where, to spend before taking the plunge. For starters, determine whether you even need a new car. Just because you're spending $80 to fill up your gas tank every week doesn't mean it makes financial sense to switch to something smaller.

Availability on hybrids, for instance, has gone down, and sales prices are going up, so even though something small or hybrid might save money at the pump or make you feel better about yourself, they aren't necessarily the cheapest option, especially if you already own a car that is not particularly fuel efficient, Wiesenfelder says.

"You really have to do the math," he says. "The efficient car is costing more these days than sticker price, and the resale value of your guzzler has gone even lower than it was five months ago. You'll get [penalized] on both ends."

If you do decide to buy a car, be especially vigilant about negotiating for the overall purchase price, rather than monthly payments. Dealers love to draw four-square boxes that are supposed to show how much a prospective buyer can afford to pay per month, but that can be deceiving: If payments are stretched out long enough, even a Bentley can seem affordable.

"A car is never worth more to you than when it's paid off," Wiesenfelder says. "If you pay $1,000 [for repairs] and get another year out of the car, that's a heck of a lot less than $350 a month."

Another idea: Work with the dealership's Internet sales department, rather than the sales guys up front. The Internet team usually has different motivations than their sales floor counterparts.

"A salesman on a showroom floor is trying to make as much money off the purchase price as he can," says Philip Reed, the senior consumer advice editor of Edmunds. "The higher purchase price, the higher the commission he will get. The Internet manager makes a salary and gets a bonus based on volume."

That means the Internet guys are more motivated to make a sale rather than run up the price. Most of them assume a higher level of knowledge from their buyers, since they're using the Internet, which can make finding something you need, and negotiating a fair price, faster and more direct.

Finally, be aware that everything you say in any kind of interaction can and will be used against you in the "official" negotiation process. Mentioning "I need a car" or "I love this car" only makes you seem vulnerable--emotional reactions are never conducive to commanding low prices. And consider keeping your profession under wraps: If a dealer knows you're a physician or an attorney, he may assume you will pay more than you'd like.

Above all, relax. Car-buying can be time-consuming and difficult. But it doesn't have to be stressful.

"People are so fixated on getting the right deal and not getting screwed," Wiesenfelder says. "They'll be like, 'My neighbor paid this much!' But who knows when your neighbor bought, who know what equipment is in your neighbor's car. It's just not that simple."

Click here to see the full list of 13 Common Car-Buying Mistakes

 

1,287 comments

  • TexasFan  •  9 months ago
    Here is what I found out recently when I purchased my new Ram 1500 Crew. The sticker on the truck was $34K. I told the salesman that I was not going to pay more than $530 per month on payments and that I was going to do no more than a 60 month term. Could he do it? He did by knocking off $8K from the sticker and this was on a 2011 model full size crew (big back seat). I told her, if you can not and I get any bs from the finance guy, we walk. My wife and I were there for 3 hours and drove off in a new truck.
  • DillatheThrilla  •  9 months ago
    I love articles that make blanket statements about car dealerships- just like every other type of business out there some dealers will be good and some will be bad. But to tell customers to manipulate and then ask dealerships to wear everything on their sleeve is ridiculous. Honest, fair negotiations can be accomplished by doing your research, being prepared, and working with reputable dealerships. Good dealerships will be upfront and fair because they would like to continue to earn your business instead of "ripping customers off" and then never seeing them again- future purchases, referrals, and servicing the vehicle are all important aspect that the dealer has to consider. Every business has to make a reasonable profit to keep the doors open and the lights on. Finding the middle ground where the customer is happy and the dealer can pay the bills isn't as hard as everyone seems to think it is!
  • SAG  •  9 months ago
    What I hate is after agreeing with the sales person to buy a car for a set amount you are handed of to another person to complete the "paperwork" where there is a crude note on the wall saying the dealer will charge $499.00 more for getting it ready. The car looks great already, what else is needed to get it ready?
  • Rangers  •  9 months ago
    This article doesn't post a lot of great car buying tips like...
    1. Make sure to tell the salesman about the other cars you ARE going to see and ARE going to testdrive... even if you aren't...
    2. Bring a partner in crime... someone who will back you up on negative things you will say about the prospective car you are going to buy. "I don't know about those tires/rims...." (partner) "yeah.. I don't like them...."
    3. When negotiating.. be wary about speaking about your tactics/feelings about the car.. when the saleman leaves the room to talk to their "managers", they can be sneaky as hell, listening in by leaving cell phones in office on desk. Seen it done a few times.
    4. Have price markups taken off price IMMEDIATELY before even negotiating.. crap like climate protection packages(desert or corrosive protections treatments, etc). These "treatments" usually cost the dealer like $200 if even that and they try to charge you thou$ands for them. Some cars will have a markup for new and super desireable cars.. tell them that you can simply wait it out and you'll see how fast that markup magically disappears.
    5. Don't ever tell them the highest amount you are willing to spend or your "price range"... they will try to say it's because they want to know what to show you or what you can afford. tell them you are all growed up now and you'll let them know what you want to see.
    6. Low ball, low ball, and then low ball them! You would be AMAZED at the amount you can get the car for compared to the sticker price on the window. So and so over dealer invoice is a bunch of crap. There are lots of ways that these dealers make money from the car. Don't believe for a second that the "dealers invoice" is what they actually pay for the vehicle.

    I am sure there is more that I am forgetting.... but hope these help some of you!
  • Badmofo  •  9 months ago
    Don't buy a new car, maintain the one you have already.
  • TO  •  9 months ago
    Two hundred years ago everyone was an expert on horses.
  • Peanut  •  9 months ago
    When looking at cars, I have always been told my trade in would be approximately "this" amount. EVERY TIME, when the paperwork was done, I was ALWAYS given half the estimate with a long list of excuses as to why. EVERY TIME.
  • Douglas  •  9 months ago
    More comments:
    Keep your Trade in your pocket until AFTER you have settled on the price of the car you want. If the dealer knows about your trade they have more room to haggle.
    Have your financing already in place for the auto you want...the dealer wants to sell, finance and service the car...that's alll $$$ in the pocket ofthe dealer.
    Free tires for life is a gimmick...and worth $$ off of the deal - nothing is free in this life
    Don't pay 'dealer fees' - if they want the sale they'll make the sales without the fees.
    Don't be afraid to walk away...you'll get a phone call in agreement of your terms or the next dealership can get the car delivered to their dealership in order to make the sale - at NO COST TO YOU - it's one of the costs of doing business to the dealer.
    Remember - there's nothing wrong in playing dealer against dealer -
    Once you're given the written quote from the dealer - never give the paper back - it's your deal hence your paperwork - you can use it to get your off the lot financing too (wink).
    Good Hunting!!
  • Adam  •  9 months ago
    Yelp bought a truck told them to check the coolant system they took it back to the shop brought it out shortly later said it was good to go. Come to find out it wasn't good to go it had a blown head gasket! Thank you York Chrysler. Wasn't for having good mechanic friends this would have been a couple thousand repair
  • Jim  •  9 months ago
    Why don't they do away with "haggling," put a low price on the car, and that's that. If you want it, you buy it. No haggling. You don't walk into a grocery store and haggle with the manager for a better deal on a jar of Miracle Whip, do you?
  • Billy M  •  9 months ago
    If you really want an honest opinion, ask a junkyard if a used car your looking to buy has any known problems. I know that a ford taurus, and ford rangers, most late 90's and early '00's chrysler vehicles have known transmission problems, run away from explorers with SOHC engines, chrylser 2.7, 3.7, and 4.7 engines are extremely unreliable.... How do I know this? I sell these parts every day, I take phone calls from people just like YOU trying to keep their 5 year old caravan on the road because you hit 80,000 miles on it and its JUNK. Also, please quit whining about "american made" and "foreign junk" when your driving a car/truck built in mexico! Look at the very first number on the VIN plate in the windshield, if its a 1,4 or 5, its USA, 2 is canada, 3 is mexico. Did you know Honda and Toyota is built here in the united states? so is a few other "foreign junk" you gripe about. If you want to make a difference, dont buy that new Cadillac built in mexico, buy that Accord built in Ohio. Don't buy that F150 built in Mexico, buy the F150 built in Louisville or Kansas City!
  • llardog  •  9 months ago
    What is funny is that the car business is the only business that you can go on the net or to your local news stand and get the dealer invoice, what the dealer pays for the car. you can't do this at Wal
    Mart or any other place. I worked in the auto business for 30 years and never felt like I was
    ripping anyone off. Yes, I tried to get the most I could, but that is what I was in business for.
    Name one business that doesn't make a profit and I'll show you a business that is going out.
    There is nothing wrong with the word profit. You never hear anyone saying anything about how
    much profit they paid to the seller of their last home they bought. It's laughable.
  • Brad Schrader  •  9 months ago
    It's incredible how everyone is an expert when it involves the auto business. We are the most regulated retail oriented business in the country. I just don't understand why everyone thinks that auto dealers are not entitled to a fair profit! I can't tell you how many times I've heard a customer tell me "I don't want you to make any money on me" or "I want it for your cost". REALLY! As dealers we prefer an educated consumer more then anyone! Next time you go to work, ask yourself if you would work for free that day, week or month and then think about that the next time you are in a dealership looking for a car!!!!! Hey Joe Wiesel-felder, I'll make sure to remember that next time your cars.com rep comes in to visit us or discuss another contract!!!!!!

    Pete (Chicago)
  • greg s  •  9 months ago
    I'm a retired US Navy Veteran of 28 years. My second career has been in the auto industry. When I wore the uniform of my country, no one questioned my honesty or integrity. Now that I'm selling cars for a living for the past 10 years, my honesty is always in question. I haven't changed, and still am the same man I was while in the service. I have a family, friends, and business associates. I still maintain the same core values I did while in the service. With all the information available to customers, especially Kelly Blue Book (an accurate appraisal of your trade, provided you are honest about its condition) and multiple sites on the internet telling you what a car is worth, buying a vehicle is nothing more than finding one that fits your tastes, needs, and budget. You want to know who are the most deceitful people in this business? Customers. They do not tell you if they've had problems with their trade, will lie about how much another dealer is either selling the same vehicle for (no one sells a car and looses 5-6,000 dollars), or offered for their vehicle (lets face facts, the dealerships have to sell that trade either at the auction or on their lot after reconditioning or repair, they can't give thousands of dollars more for the trade if it isn't worth it). You want to save time at a dealership? Pay sticker minus applicable rebates, take trade value for your car based on KBB and an accurate condition assessment (bring the print-out with you), and realize your interest rate is based on YOUR credit (not my credit...yours). You want to make life easier for the salesperson? Think about how many people we deal with that come on the lot, treat us as if we just kicked their dog, and then don't even bother to simply return our calls letting us know they either bought somewhere else or simply changed their minds. Won't hurt my feelings if you did, this is a business and I understand folks changing their minds or selecting a different make or model.
    Oh, and by the way, the 10,000 dollar profit in a new vehicle days are over. Most salespeople get paid on the majority of the vehicles they sell on a minimum payment; the dealerships pay them X amount on the vehicle, a flat fee because the profit level is below that amount (usually salespeople are paid 20-30 percent of profit above invoice less a "pack" and not including any fees, such as transport if the vehicle is somewhere else, or if the customer wants something "thrown in". If we're lucky, there may be a 1200 dollar profit on a vehicle listed at 25,000 dollars. Does anybody have any idea what the profit level is in either clothing, appliances, games, or furniture? Lets just say its better than 50 percent. So, after spending anywhere from 3-5 hours with a total stranger, taking abuse, running around the lot trying to find the exact vehicle that fits the customers needs and budget, and then arguing for the customer with management (trust me, sales people probably sell their managers more than the customer so they can get the sale), when all is said and done, the salesperson will make a mini on a 25000-50000 dollar vehicle (anywhere from 75.00 to 300.00 dependent on the dealership). Now you multiply that with the National average of 8 cars per month sold by most salespersons, and tell me why we get such a bad rep?
    Look folks, I don't need to send my kids to Harvard just cause I sell you a car, but I would like to keep em fed if you don't mind. Give me a chance to earn a paycheck too, and how about a bit of respect returned? I know I treat my customers like I would want to be treated, regardless of their expectations (bad credit, or trying to pay 300 per month on a 30,000 car...guess what , the math don't work). Never cuss them out or ignore them, am friendly, courteous, attempt to reduce the stress for them and will always go to bat for them if there is either an issue with the vehicle or a problem after the sale. I value my reputation as being honest.
  • Bill1337  •  9 months ago
    I work in the car sales business, and i gotta tell ya, these articles always make me chuckle. I've never understood what all the fuss is about.

    If the salesperson lies to you, leave. If the salesperson is clearly not listening to what you want and instead telling you what you 'should' do, leave. If they aren't being reasonable, or are using high-pressure tactics instead of answering your questions, LEAVE!!!!!!

    It's never been a problem for me, I've sold lots, and lots, and lots of cars. I've had family members, friends, business connections refer people to me. I've had plenty of repeat customers who see me for all of their car needs. Give people good service, answer their questions, respect their needs, and they'll buy from you, and have no problem paying a reasonable price.

    Quite frankly, these stupid articles that set up people to go in with their defenses on red alert and provide NO information whatsoever to the very people that are supposed to help is part of the problem, not the solution. Find someone in your area you is trustworthy and professional and stick with them.
  • DAVID  •  9 months ago
    Fact is that Sales is a profession and the price of anything has the calculation for product, communication (direct salesman or media promotions), and distribution built in.

    There is nothing wrong with an honest salesman getting paid for their time and expertise. Also, bumps, upsells, downsells, crossells, continuity packages, etc. are legitimate strategies and tactics used in EVERY company. Go to McDonalds and see if they do not ask if you would like to "upsize" your fries and drink, or buy 2 apple pies for a buck. Multiple backend products are not illegal or unethical. Go buy a computer at Best Buy and see if they do not try EVERY TIME to upsell their enhanced insurance package to offer greater product protection. The salesmen get a greater commission from this "intangible" product than the sale of the actual computer. But, the first time you spill a drink on the computer, or drop the computer, you may be glad you purchased the insurance package.

    With that said, this is and has always been a "Buyer Beware" world. It is the consumer that has to do their due diligence and exercise discerning wisdom for their individual needs.

    Additionally, even valid strategies and tactics can be ABUSED. This does not mean that the strategies and tactics employed are necessarily evil scams in and of themselves. 2 different salesmen can have the exact same incentive structure, with one acting ethically, and the other unethically, in order to move a sale.

    So, the real key is to FIRST "interview" and decide WHO you will work with to help you with a purchase decision. Part of the interview process should include, if possible, a referral from family, friend, co-worker, etc. This is your opportunity to see if they are interested in YOU or themselves. You can tell this by how they talk WITH you, versus AT you. Are they asking questions that reveal your applications (how, when, what, where, why, and with whom you do the things you do)? Or, are they simply spouting features and generic benefits without trying to get to know you at all? If they are doing the latter, RUN AWAY QUICKLY! This person is only interested about What Is In It For Them versus an ideal fit for YOU ($$ Cha-Ching!).
  • aline  •  9 months ago
    when is the best time of month to buy a new or used car
  • NathanB  •  9 months ago
    Here is how to negotiate on the price of a car, tell them you will by the car 500 over true invoice, know the rebates they are available online. Go in prepared to say if you price the car 500 over I will buy today. Don't try to steal the car from the dealership, and they won't try and steal your wallet. I sell cars for a living believe when I say that 500 over is a fair price on any car over 17k sticker price, yeah you could probably fight for that 500 but the time and resources you will waste getting a better deal for 500 bones is not worth it. Make your experience easy by telling them what you will pay for the car. they will show you the invoice, promise, and no we don't carry " fake " invoices, thats illegal.
  • Eric Helton  •  9 months ago
    The irony from the saleman perspective? The happiest customers are almost always people you made some money on (made some money, not screwed.. there is a difference).... On the flip side you'll lose money for a customer and he/she is never happy and is always convinced they got a terrible deal(It probably doesn't help that a salesman who made a minimum commission really doesn't want to hear them bitch)... This happens all the time. Its really pretty interesting. I think it would make a great psychological study.
  • Aaron  •  9 months ago
    I was the Internet Manager at a new GMC dealership for more than 2 years and was not paid a salary. The most I could hope to make off a new car was $200.00 by working Internet deals. At 10 cars a month which would be a more than average month in this area that's only $2,000.00. I didn't make a fortune off selling cars and was actually pretty good at it. It's insulting when media and consumers believe sales man as the bad guys, it's not the 80's and 90's anymore car salesman work there ass's off 14 to 20 hours a day 5-6 days a week to barely get by these days; they have families they don't see often and they get ripped apart by comsumers and by articles like this.

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