2007 Volkswagen Passat Wagon
There are 9 user reviews for the Base trim shown below
- worked a great price (22% off msrp) on $26,000 wagon!
- BUT, after 10K miles it rattles like a box of biscuits lousy radio, lousy dealership service,
Thank goodness I got a great price on this car, because I'm going to sell it in another year. I've had the car seven months now and have put a little over 10K miles on it. I have experienced many of the same problems---some substantial---that many of the reviewers have experienced. The car rattles, the wind noise is somewhat harsh, the minor electrical problems are annoying, the audio quality of the radio compares to that in my 80's Chevy. Most perplexing of all is VW's LOUSY dealership service. FAIRFAX VW in northern VA offers nothing short of rudeness and slow service, and they would rather lie to you than give you a real head's up as to how long the service is going to take and what should be expected. Rarely has the car been ready on time. I have attempted to voice my complaint to the GM John Burns but he never returns emails.
It is abundantly clear to me even early on in my preferred ownership tenure that VW of America does not own the need to satisfy its customers, and the message is getting through to the dealerships that as long as they can fix the problem and bill it to VW's warranty, repeat customer loyalty takes a back seat. Loan cars are always out---that should tell you something.
Other than that, the car drives really well if the little things don't get to you. I have had the car in for service 7 times in the past seven months. I've had two radios, which indicates to me the sound quality is an inherent problem, not one of a bad example. I have the automatic and I'm a normal driver, not too heavy on the gas, but I only average 22mpg combined, which is short of the EPA ratings. Perhaps when the EPA changes its rating system next year, the government will be closer to informing the public of real MPG estimates.
This car is a real let-down, and the only concrete advice I could offer to those interested in leasing or making a purchase is to be patient and pay nowhere close to full price. I paid $20,350 plus tax. I'm sure you can negotiate one now for lower because my research shows me VW sales have slipped 17% over the past month. This should tell you something about their race to catch up with Toyota as well as the industry median: with todays product quality and customer service practices, it will never happen. This is a real shame to me because the car is visually appealing and comfortable. Parting advice: look elsewhere unless you like kicking tires on car lots as you wait, and wait, and wait for service for repeat issues.
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