Ford vows fixes for touchy MyFordTouch

When it works, the MyFordTouch system in new Fords and Lincolns offers some graceful ways to manage music, navigation and climate control in one screen. The problem is that getting it to work consistently seemed to require14 fingers and a doctorate in computer science. Today, Ford promised a major upgrade -- but don't look for it right away.

While it was popular at launch last year, and still outpaces similar systems from most competitors, MyFordTouch's 8-inch touch screen setup left many owners wishing Ford had just left their old-fashioned radio knobs alone. Dealers complained they had to run hour-long clinics to train customers in the system; Consumer Reports found it so distracting it couldn't recommend the Ford Edge and Lincoln MKX. And the complaints have sent Ford's scores on quality surveys plunging.