Owners say Tesla is holding them to unintentional (and non-refundable) in-app purchases

Some Tesla owners are claiming that they're being charged for in-app purchases they never intentionally made, sticking them with thousands of dollars in non-refundable upgrade fees.

In at least one instance, InsideEVs reported, the owner claims the purchase was made while his phone was in his pocket, meaning that what effectively amounts to a butt-dial ended up costing him more than $4,000.

That owner, author Nassim Taleb, took to Twitter to vent his frustration with Tesla's customer service, whose representatives initially stuck to the company's policy that all vehicle upgrade purchases are final and thus non-refundable.

Eventually, Tesla CEO Elon Musk intervened, saying he would make sure Taleb's issue was resolved, and commenting that refunds in general should be easier to obtain. Taleb, who has a large Twitter following, pushed back against the response, saying he doesn't want special treatment; he wants all customers to receive the same benefit of the doubt that he was shown.