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Tesla owners sue the carmaker, claiming they've faced long waits and high prices at service centers

A Tesla showroom and service center, in Burbank on Friday, Sept. 4, 2020 in Burbank, CA.
On Tuesday, a Model S owner filed a proposed class action lawsuit against Tesla.Kent Nishimura / Los Angeles Times via Getty Images
  • Tesla owners are suing, claiming they've faced long wait times and high prices at service centers.

  • On Tuesday, a Model S owner filed a proposed class action lawsuit against Tesla.

  • The carmaker has faced criticism over its service centers in the past.

Tesla customers are suing the company, claiming they've been forced to deal with long wait times and high prices at the electric-car maker's service centers.

Model S owner Virginia Lambrix filed a proposed class-action lawsuit on Tuesday, claiming she's suffered from Tesla's "monopolization" of the repair market for its vehicles. She said Tesla has caused her to "suffer lengthy delays in repairing or maintaining" their electric vehicles, "only to pay supracompetitive prices for those parts and repairs once they are finally provided," according to the complaint.

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"Once consumers have purchased a Tesla EV, they are locked into repair and maintenance services specific to their Tesla vehicles," said the complaint, which was filed in US District Court, Northern District of California. "It is difficult, if not impossible, to accurately forecast how much repair and maintenance services will be required and what they will cost prior to purchasing an EV."

In the lawsuit, Lambrix claimed that while traditional vehicle owners can pick from a wide variety of repair options and products, Tesla owners are only able to get their cars serviced at Tesla service centers with Tesla products because the electric-car maker "purposely designs its vehicles" to limit outside competition when it comes to repairs and maintenance. Furthermore, the complaint alleged that Tesla's warranty and policies "threaten" owners that they might lose coverage if they get the car serviced outside of Tesla.