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2015 Initial Quality Study: Top 10 Reported Problems

Each year, the J.D. Power Initial Quality StudySM (IQS) examines problems experienced by new-vehicle buyers and lessees during the first 90 days of ownership. In 2013, J.D. Power redesigned the IQS to provide more comprehensive coverage of new-vehicle technologies, as well as more detailed information to help explain the problems. Problems are tracked and measured using a problems-per-100-vehicles (PP100) metric, where a lower score reflects lower problem incidence, and thus higher vehicle quality.

Listed below, in ascending order, are the top 10 reported new-vehicle problems from the 2015 IQS, four of which show improvement from last year's study:

No. 10: Cupholders

Cupholders are difficult to use. However, there is improvement from IQS results in 2014 (2.0 PP100 vs. 2.1 PP100 in 2014).

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No. 9 Center Console Storage

Center console storage is difficult to use. This problem area also improves this year (2.2 PP100 vs. 2.4 PP100 in 2014).

No. 8 and No. 7 (tie): Media Device Ports and Automatic Transmission

In a tie: automatic transmission hesitates and/or shifts at the wrong times (2.4 PP100 in both years), while there is improvement in Media Device ports being difficult to use and/or poorly located (2.4 PP100 vs. 2.5 PP100 in 2014).

No. 6: Exterior Paint

Exterior paint contains imperfections, although this measure improves from 2014 (2.5 PP100 vs. 2.6 PP100 in 2014).