Survey: Lexus Is Tops In Customer Satisfaction, Fiat Brings Up The Rear
Every few days, it seems like there's another survey about automobiles and how satisfied (or dissatisfied) we are with them. This week's study was carried out by American Customer Satisfaction Index, and it's called the ACSI Automobile Report 2015.
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To gather its data, ACSI polled 4,294 recent car buyers between April 22 and June 5, 2015. Those people were asked to rate their satisfaction with their new vehicles on a scale of 0 (utterly dissatisfied) to 100 (couldn't be happier).
ACSI's top performer was Lexus, earning an average score of 84. Acura, Lincoln, and Mercedes-Benz tied for second place, with scores of 83. Subaru, Toyota, and BMW came in third, each averaging 82 points.
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The other end of the scale was dominated by Fiat Chrysler brands. Fiat itself was the survey's worst performer, with a score of 73. It was kept company by Chrysler and Jeep, which earned scores of 74 and 75, respectively. MINI and Dodge tied at 76 points apiece. (You can see how your favorite brand scored here.)