Fisker founder will apologize to owners after software bug halts sales again

Electric-car start-up Fisker Automotive has halted sales of its Karma sedan and recalled those sold so far to update its software controls. How will the company attempt to soothe owners upset by yet another glitch and years of delays? By having company founder Henrik Fisker call each one and apologize personally.

It's the second time Fisker, the recipient of a $529 million federal loan, has recalled its cars for a defect in the two months since the $97,000 plug-in hybrid went on sale. The previous recall involved replacing the entire battery pack in 239 Karmas due to a potential electrical short. While Fisker says the new recall isn't a safety issue, it does require owners to take their cars back for service again for a few hours.

The software update comes after several Karma owners reported a series of electronic gremlins, from random check-engine lights to navigation and entertainment controls that wouldn't work. One Karma owner filed a complaint with federal highway safety officials that his car shut down suddenly while driving — leaving him with minimal steering and no brakes.