Advertisement

From dedicated check-in desks to chauffeured cars, here are the perks Big Tech enjoys for spending hundreds of millions on air travel each year

From dedicated check-in desks to chauffeured cars, here are the perks Big Tech enjoys for spending hundreds of millions on air travel each year
  • Companies that spend millions of dollars on air travel are given incredible perks from airlines.

  • One such perk is top-tier frequent flyer status that comes with free upgrades, lounge access, and chauffeurs.

  • Amazon and Microsoft even have dedicated check-in counters at Seattle-Tacoma International Airport.

Loyalty has its perks, especially when loyalty means spending hundreds of millions of dollars on airline tickets every year.

Business travel is a leading revenue source for airlines and the top corporate spenders are frequently given extra benefits in exchange for their continued business. Some of the perks go way beyond what even the most frequent individual traveler could ever hope to receive.

Tech companies are among the top spenders on airline travel given as Big Tech giants have offices and facilities around the world. China, for example, is a top destination for Silicon Valley-based firms like Apple.

ADVERTISEMENT

United Airlines, in 2018, revealed that Apple was buying 50 business class seats every day on flights to Shanghai, China. Apple's business with United at the time was worth more than $150 million in revenue.

Airlines, however, lost a big chunk of that revenue during the pandemic as international borders started to close in January 2020. Cost-minded leisure travelers tend not to spend as much as business flyers and are less likely to pay for premium cabin travel or costly last-minute fares when vacationing.

When big business does return to the skies, these are the perks that will likely await them.

Expedited access to elite status

Delta Silver Medallion
Welcome email for Delta Silver Medallion status.Thomas Pallini/Business Insider

Employees that travel enough will often earn elite status with an airline that gives them extra privileges when flying.

"The basic idea is you get to bypass a lot of the hassles," Brett Snyder, founder of the aviation blog CrankyFlyer, told Insider.

Acquiring elite status requires loyalty to a particular airline to the tune of a few thousand dollars in purchased tickets and tens of thousands of miles flown. But airlines can also offer elite status memberships to corporate travelers as a "sweetener" in a contract even before the first flight, Snyder said.

Most of the perks will come from having that elite status but airlines can still go above and beyond for top corporate clients.

Dedicated check-in lanes

Delta Elite Status Day Trip
Delta's Sky Priority check-in area at New York's John F. Kennedy International Airport.Thomas Pallini/Business Insider

For some companies, spending millions of dollars on travel means never having to wait in line at certain airports. At Seattle-Tacoma International Airport, for example, Delta Air Lines has dedicated check-in desks for Amazon and Microsoft employees.

While check-in counters are becoming obsolete given improvements to self-serve kiosks and airline mobile applications, employees can use them to quickly check their bags or have airline staff assist with any flight issues.

The scheme isn't replicated at every Delta airport for Microsoft and Amazon employees but they will still likely have access to priority check-in areas. Business travelers often earn elite status on the airlines they frequent and can often use priority check-in lanes as a result, especially when traveling in a premium cabin, as Insider found when testing out the lowest tier of Delta's elite status.

Some US airlines have private check-in areas altogether for elite status holders and premium cabin travelers, away from the main check-in desks, such as Delta's Sky Priority check-in area at New York's John F. Kennedy International Airport.

Access to invite-only programs

American Airlines JFK Airport Lounge
American Airlines' first class check-in at New York's John F. Kennedy International Airport.Thomas Pallini/Business Insider

While elite status is a common perk of frequent business travel, the highest echelons of those programs are reserved for an airline's top spenders. Attaining membership in the unlisted programs is the dream of any frequent traveler and top corporate clients may be given an allotment of memberships for their top travelers.

American Airlines has ConciergeKey, United Airlines has Global Services, and Delta Air Lines has 360°.

"These are highly coveted programs, there's a mystery to them," Henry Harteveldt, a travel analyst and president of Atmosphere Research Group, told Insider.

Even if a member of these programs purchases the cheapest economy ticket on a given flight, they will still reap the benefits of complimentary lounge access, priority check-in lanes, early boarding, and a host of other secretive amenities that airlines won't discuss publicly.

Airlines have different requirements for who is invited into their programs and limits on the number of memberships they can distribute each year, according to Harteveldt. Companies seeking to get memberships for their flyers would have to spend a significant amount on yearly air travel, with spend requirements varying from city to city.

"Delta 360° is an annual, invitation-only program for our top SkyMiles Members, offering an exclusive suite of benefits and services even beyond Diamond Medallion Status," Delta writes on its website. "An invitation into Delta 360° is based on your overall investment with Delta. If you're selected to join, we'll contact you directly."

A certain number of memberships are then given to corporate travel managers to distribute to employees, Harteveldt explained, with airlines being incredibly mindful of how many are allocated.

Lounge access

American Airlines JFK Airport Lounge
American Airlines' Admirals Club at New York's John F. Kennedy International Airport.Thomas Pallini/Business Insider

Airline lounges are exclusive hideaways that offer private and comfortable seating when waiting for a flight, as well as complimentary snacks, beverages, and food items. Corporate customers flying internationally in business class will often have access to these lounges included in their tickets.

Airlines will also give complimentary lounge memberships to their most frequent flyers. On American, for example, executive platinum status holders can choose to receive an Admirals Club membership as one of their free perks.

ConciergeKey, Global Services, and Delta 360° members also receive complimentary lounge access for their respective airlines, according to, Harteveldt, Upgraded Points, and SFGate.

Airside transfers in a luxury Porsche, General Motors, or Mercedes Benz vehicles

American Airlines ConciergeKey chaueffer
An American Airlines Cadillac for ConciergeKey members.First Class Photography/Shutterstock.com

Members of the ConciergeKey, Global Services, and Delta 360° programs need not worry about running from one flight to another when passing through an airline hub with a tight connection. Rather, they'll be escorted down to the ramp and driven to their next flight in a luxury vehicle.

American will chauffeur passengers in a luxury General Motors vehicle while United transfers its passengers in a Mercedes-Benz and Delta in a Porsche, according to Upgraded Points.