Facial recognition systems are denying unemployment benefits across the US (updated)

A recent string of problems suggests facial recognition's reliability issues are hurting people in a moment of need. Motherboard reports that there are ongoing complaints about the ID.me facial recognition system at least 21 states use to verify people seeking unemployment benefits. People have gone weeks or months without benefits when the Face Match system doesn't verify their identities, and have sometimes had no luck getting help through a video chat system meant to solve these problems.

ID.me chief Blake Hall blamed the problems on users rather than the technology. Face Match algorithms have "99.9% efficacy," he said, and there was "no relationship" between skin tone and recognition failures. Hall instead suggested that people weren't sharing selfies properly or otherwise weren't following instructions.