Most tire retailers get high marks for customer satisfaction in CR survey

Purchasing a tire shouldn’t cause anxiety among drivers, and a recent report by Consumer Reports indicates that the tire-buying experience, while it varies from retailer to retailer, is more often than not a positive one.

Essentially the piece in CR is based on a survey rating 18 retail tire-supply chains, as well as a look at independent shops and automotive dealerships. More than 5,000 members responded to the survey conducted over 12 months in 2022.

Of the 18 retailers, 15 were rated above average for overall satisfaction; Only three brand-name retailers were rated average or lower, according to the CR survey, which addressed variations in shop selections, installation time, and waiting areas. More than half of the sample surveys said they were “completely satisfied” with their tire purchase experience, overall, and 33 percent were very satisfied — a near match from the previous survey from May, 2021.