Passengers On Carnival Cruise Get Back Only To Find Their Cars Were Destroyed By A Storm

We regret that some of our guests’ vehicles parked in the garage were impacted by the recent storm. We have let officials know that people were unhappy, and we suggest you contact the parking authorities. We assisted in some ways where we could, for instance with helping guests connect with their insurance providers, but ultimately this was not our facility.

The recent record high tide and unprecedented flooding that occurred throughout downtown Charleston resulted in some cruise passenger vehicles being impacted. The South Carolina Ports team worked closely with passengers to provide assistance from the moment they arrived until the last passenger departed the terminal. Port police ensured passengers had the necessary reports to document damage for their insurance companies. Passengers were not charged for additional days to use the parking lot and are able to leave their vehicles as long as necessary. Port staff worked around the clock to call tow companies on behalf of passengers, assist with jumping vehicles and pumping out water, and helping them find transportation to area hotels. While SC Ports does not assume liability for vehicles or personal property left in the passenger parking areas, we are committed to continuing to support our valued cruise customers.