Uber Not Interested In Helping Catch Criminals Who Attack Drivers: Report

Uber has a deservedly bad rap when it comes to protecting both its drivers and customers. Despite years of problems, the ride-hailing app is still making life difficult for criminal investigators, according to an incredibly in-depth report from the Verge and nonprofit newsroom the Markup.

The report starts with the terrifying carjacking of Uber driver Brian Blagoue, and the many roadblocks the company he works for threw up while he was searching for information about the rider who had robbed him. He later discovered that the same Uber customer was wanted in connection with the murder of another Uber driver from the previous night. Even after the murder, it would take three weeks for Uber to respond to police requests for information on the person who booked both rides.

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Blagoue’s experience is not singular. In fact, of the over 5,000 data requests made by law enforcement in 2021, Uber’s Public Safety Response Team responded to just over half. From the report, which is a result of a partnership between the Verge and the Markup.